Shopping Info

ORDERING WORK FLOW / SHIPPING INFORMATION

ORDERING METHOD

  1. ) Online Ordering : (Please find detail section below).
  2. ) E-mail Ordering: You can E-Mail your order to our Sales Dept :sales@loklokel.com
  3. ) Fax Ordering: You may fax an order form to (852) 3996-9640.
  4. ) Mobile (WhatsApp - Android)Ordering :We start to accept order from Mobile WhatsApp now. we are happy to take your order! Please note down the Product code (e.g. SW002) WhatsApp product code, Name and Email address to {Android}(852)6703-8707 Ms. LAM.

ONLINE ORDERING

  1. Please register (New Comer)as Member, Login into this shop after verified your E-mail address,returning customer: Please Login
  2. Browse product catalogue,you can select your product and quantity, Click"Add this to my Cart"
  3. When you finish browsing products,go to "my Basket" to check your product and quantity, after confirmation, click "check out"
  4. Please fill in your mailing(delivery) address (Please note we only accept mailing(delivery) address inside Hong Kong)
  5. Select your payment Method e.g Bank Transfer / Bank-In to make the payment
  6. Please check again your information entered and finish shopping
  7. After payment confirmation,We will ship product to you within 2 working days, and notifying you (Member) by E-Mail。


PAYMENT METHOD
We are currently offering THREE payment methods
  1. Local Bank Transfer (ATM or online Banking)/ Bank-In -- You can deposit amount into following designated A/Cs:
  • Hang Seng Bank --> HK Dollars Account No.: 368-303301-883
    Payee Name : Happy & Health (HK)

  • Hong Kong Bank (HSBC) --> HK Dollars Account No.: 062-4-080982
    Payee Name : Lam Yuen Shan

  • Bank of China (HK) --> HK Dollars Account No.: 012-695-1-016067-5
    Payee Name : Happy & Health (HK)

    Please kindly remember to Fax / E-Mail(include mobile phone E-Mail) your Bank-In receipt with your Name ( if you are member, Member No.) and contact (Phone No / E-Mail Address/ Fax) to us(E-mail)。
    WhatsApp{SMS} :{iPhone}(852)5301-4783 ,{Android}(852)6703-8707
    E-Mail : sales Department
    Fax : (852)3996 9640

    Please provide Bank-In receipt as proof, or your order can't be proceeded, please noted。If you advise us E-Mail address, we will notify the order progress by E-Mail.

  1. CASH
    FACE TRADE
    You can pay directly by coming to our Workshop in FO TAN or Face trade at FO TAN KCR Station (purchasing over $250)

    1. 接受標記 Paypal {you can use your credit card to pay directly without paypal account} -- The well-known world-wide system Paypal, safe and convenient, you can use credit card directly or paypal Account transfer,the whole process is carried out by Paypal under secure encryption, we doesn't obtain any credit card information of you, Please enjoy it.

      Please Note : When a customer uses PayPal to make a payment, Please TELL US to arrange, and customers will have to pay the additional 4% PayPal-charge.


    LOGISTICS detail (Inside HK) Delivery method


    LOCAL COURIER
    (If your delivery address is COMMERCIAL & INDUSTRIAL ZONE, we can arrange courier to send you the order)

    **Please notice that, courier only serves traditional COMMERCIAL & INDUSTRIAL ZONE, special zone(include Shopping Mall, School & University, Hospital & Clinic, Police station, Fire station, Airport nearby and Outlying Island) additional surcharge HK$25 will be applied.
    If you have queries, please enquire before you fill in the delivery address!

    Note : For every order below HK$1,500, we can arrange cash on delivery(COD),Please kindly prepare changes!!

    SF Express Self-pickup service
    Over 400 S.F. Stores, S.F. Express Service Centers and S.F. Express Authorized Service Points in Hong Kong to provide parcels self-pickup service

    **The Self-pickup Service are required to write the corresponding address and store code of your pickup point on the "REMARK" when ordering , which enables faster and more efficient pickup arrangement.
    Please provide your contact Name and Mobile number (recommended to receive our SMS notification).
    Payment prior to delivery

    FACE TRADE: FO TAN office {Showroom} & (FO TAN KCR Only)

    We can arrange {Face trade} at designated location FO TAN office {Workshop} & (FO Tan KCR Exit C). For order over HK$250, the handlig of HK$13 is waived. {Face Trade} appointment can be made for coming 3 days. If you would like to make {Face Trade} appointment more than 3 days, pre-payment is requried. {If you make the order in the morning, we will try to arrange same day {Face Trade} upon request}

    Designated Location
    :
    FO TAN office {Showroom} Monday 一 Saturday : 10:30am - 2:30pm

    FO TAN KCR Exit C
    Detail:Exit C, Palazzo direction You can stay within the paying area, you don't need to get out.
    Monday 一 Friday : 4:30pm - 6:30pm
    Saturday, Sunday, PH: No FACE Trade available


    Important Points to note :
    • You should leave your contact No. and confirm one day before
    • Please come on time.If you got impantant thing to do such that you will be late, please inform us 10-15 before the appointment time otherwise, we will be waiting you.
    • If you don't show up on time and without prior notice. We don't accept {Face Trade} with you again, otherwise, pre-payment is need for {Face Trade} arrangement.
    • For protection of environment, please Bring Your Own Bag {BYOB} if you can. [[We don't provide plastic bags normally. Please noted!]]


    GENERAL Terms & conditions

    - All in-stock orders placed before 12pm are shipped same day. We process or ship orders on working days.
    - Orders can not be cancelled.
    - All shortages are to be reported within 24 hours of receipt. We will email you and give you a projected ship date. Please make sure you provide a correct email address on your order.
    - All orders are photographed with a digital camera and tripled check for accuracy. We make every effort to safely secure and ship all packages, we also cannot guarantee delivery of these shipments and no refunds will be given on lost or damaged shipments.
    - Unfortunately, we do not currently ship internationally. We do apologize.


    Contact us


    Tel : (852)5301-4783 Mr. Lok /(852)6703-8707 Ms. Lam (can receive "SMS")
    email : Sales Department

    Please send us your question(s)/Help request(s)/Suggestion(s)/Opinnion by E-MAIL to : Happy and Health (HK)

    WE have mirror our data to www.hnh-hk.com, this site is our backup(www.hnh-hk.com) a subsidiary of us.

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